Frequently Asked Questions
Discover everything you need to know about Alquema's signature pleated style.
How should I care for my Alquema pleated garments?
To maintain the integrity of our signature pleats, we recommend a cold hand wash only. Avoid dry cleaning, tumble drying, or ironing, as high heat can flatten the pleat structure. Simply lay flat or hang to dry in the shade.
What is the best way to store my Alquema pieces?
We recommend storing your garments rolled or folded loosely to preserve the memory of the pleats. Avoid hanging them on sharp hangers for extended periods, as this may slightly alter the garment's shape over time.
Do you offer international shipping?
Yes, Alquema ships worldwide. Shipping costs and delivery timeframes vary depending on your location and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery, provided the garments are unworn, unwashed, and have all original tags attached. Items purchased during sale periods are eligible for store credit only.
How do I determine my size?
Due to the flexible nature of our pleated fabrics, many of our styles are designed to comfortably fit a range of sizes. Please refer to our comprehensive Size Guide on each product page for specific measurements and fit recommendations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Afterpay and Klarna to make your shopping experience seamless.