Returns & Exchanges
At Alquema, we want you to be completely satisfied with your purchase. If your selection isn't quite right, we offer returns and exchanges on full-priced items within 14 days of delivery, provided they are in original condition with all tags attached.
Initiate Your Request
Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring the garment remains pleated and protected to avoid damage during transit.
Ship the Item
Affix the provided shipping label or use a trackable postal service to send your package back to our Sydney studio for processing.
Receive Refund or Credit
Once our quality control team inspects the item, we will issue a refund to your original payment method or provide a store credit within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing